Privacy Policy

This Privacy Policy describes how a6star collects, uses, and protects your personal information when you use our platform. By registering an account or using our services, you agree to the practices described in this policy.

This policy applies exclusively to the a6star platform. It does not apply to any third-party websites, payment gateways, or external services you may visit after leaving our site. We encourage you to read the privacy policies of any third-party services you interact with.

Account and Identity Data

We collect basic information such as your username, contact details, and date of birth to establish your account and verify that you meet the legal age requirements for gaming.

Verification Documents

To prevent fraud and comply with identity verification (KYC) standards, we may request copies of government-issued identification or proof of address.

Payment Data

When you deposit or withdraw funds, we collect transaction details and payment method information to facilitate secure financial transfers.

Gaming and Transaction Activity

We record your gameplay history, betting patterns, and transaction logs to manage your account balance and detect suspicious activity.

Technical Data

We automatically collect information about your device, browser type, IP address, and operating system to optimize site performance and enhance security.

Support Communications

Records of your interactions with our support team are kept to resolve your queries and improve our service quality.

We gather information through three primary methods:

• Directly from You: Information you provide during registration, account updates, or when contacting support.
• Automatically: Technical data collected via cookies and server logs while you navigate our site.
• Partner Service Providers: Data provided by our payment processors or identity verification partners to confirm the validity of your transactions and identity.

Your data is used for the following legitimate purposes:

• Account Management: Creating and maintaining your profile and managing your funds.
• Financial Processing: Executing deposits and withdrawals efficiently.
• Security and Compliance: Verifying your age, preventing multi-accounting, and detecting fraudulent transactions.
• Personalization: Tailoring the platform experience and content to your preferences.
• Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in Malaysia.
• Marketing: Sending promotional offers only if you have explicitly opted-in to receive them.

We do not sell, rent, or trade your personal data to third parties. We only share information in the following circumstances:

• Essential Service Providers: With our partner payment processors, KYC verification services, and technical infrastructure providers.
• Legal Requirements: When required by law to share information with relevant authorities to prevent crime or comply with a legal mandate.

We implement robust security measures to ensure your data remains confidential:

• Encryption: Use of secure encryption protocols for data in transit between your device and our servers.
• Access Control: Strict internal policies that limit data access to authorized personnel only.
• Data Isolation: Sensitive payment information is handled through secure, isolated channels.
• Continuous Monitoring: Regular system audits and security monitoring to detect and prevent unauthorized access.

We use cookies to enhance your browsing experience, remember your preferences, and maintain security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your location, you have the following rights regarding your personal data:

• Access and Correction: Request a copy of your data or correct any inaccuracies.
• Deletion and Portability: Request the erasure of your data or ask for it to be transferred to another service.
• Objection and Withdrawal: Object to certain types of processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team through the channels provided on our Support Page.

Important Note: Please be aware that even if you request account closure or data deletion, we are required by gambling and anti-money laundering regulations to retain certain data for a specified period.

We retain your personal information for as long as your account remains active. Once an account is closed, we will keep the necessary data only for the period required by applicable law in Malaysia to satisfy legal, accounting, or regulatory obligations.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and void any winnings.

Parents or guardians who become aware of a minor using our platform are encouraged to report the account immediately via our support channels.

Some of our technical and service providers operate outside of Malaysia. In such cases, your data may be transferred to and processed in other jurisdictions. We ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed about how we handle your data.

If you have any questions, concerns, or requests regarding your privacy or the way your data is handled, please reach out to us: